Student Portal
Credit cards used for online orders are authorized at the time of purchase and the charges are settled after the order is imported into our system and posted. This can be a rather quick process which means the authorization and settled charge may appear on your credit card at the same time. The authorization should drop off in 3-5 business days. If the authorization is still there after 5 business days or if you have further questions, email ardept@kendallhunt.com.
Digital product refund requests emailed to digitalrefund@kendallhunt.com for product that has not been redeemed or activated and requested within 7 business days of purchase refund, can take up to 2 days to review and an additional 7-10 business days for the credit to post to your account, depending on your financial institution. Reply to the ticket you received when you emailed digitalrefund@kendallhunt.com if it’s past 12 business days since your request was sent and you have not heard a reply back.
Physical product returned to Kendall Hunt Publishing Company, C/O IPS, 1250 Ingram Drive, Chambersburg, PA 17202-2987 – check the tracking number of the package you returned to see if it has been received at the location. Allow up to 15 business days to process the return of an item once it’s received back at the warehouse. You may email returns@kendallhunt.com with the return tracking information if you would like more information.
Returns and refunds on digital offerings, including electronic codes and software, are limited to those that have not been redeemed, activated, or used and must be requested within 7 business days of purchase. Email digital product refund requests to digitalrefund@kendallhunt.com and allow two business days for the request to be reviewed.
Print product can be returned in resalable condition and with the order confirmation or packing slip, within 30 days. A refund will be processed upon receipt. Products should be shipped prepaid via a traceable method such as UPS. Please enclose a copy of your order confirmation or packing slip, and be sure to include your full name and address on the outside of the package. Ship by traceable carrier, prepaid to:
Great River Learning
C/O IPS
1250 Ingram Drive
Chambersburg, PA 17202-2987
Great River Learning is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable.
To view our full return policy, click on the ‘returns policy’ at the bottom of the website.
If you purchased a digital product or eBook and have not redeemed or accessed it and it is less than 7 business days from when you placed the order, email digitalrefund@kendallhunt.com, provide your order number and state you want to cancel your order.
If you purchased a printed product that ships to you, email student@kendallhunt.com, provide your order number and state you want to cancel your order. A solutions specialist will verify if the order fulfillment is not already in process at the warehouse. If the order is already in process at the warehouse, we will not be able to cancel your order.
Digital product purchased from our website can be refunded only if the code was not redeemed or used and must be requested within 7 business days from purchase. Email request to digitalrefund@kendallhunt.com and allow two business days for the request to be reviewed.
Access that is valid for 180 days after the code is activated. Access expires after that time. If continued access is needed, you will need to repurchase.
Our titles often come in printed and digital format (eBook) so please make sure you select the correct item in the format that works best for you. Printed books will ship to you and are yours to keep. Printed books are not rentals. Digital eBooks access is provided immediately on the webpage once you purchase. The access code will also be emailed to you. Digital eBooks have limited access length, usually 180 days after the code is redeemed. The access length is provided on the website product page.
We want you to get the correct book so your studies are not delayed. Please contact your course instructor so they can provide you with an ISBN or correct course material details. We do not have a listing of your course materials.
GRL Content
Engagement
diet Tracker Returns and refunds on digital offerings, including electronic codes and software, are limited to those that have not been redeemed, activated, or used and must be requested within 7 business days of purchase. Email digital product refund requests to digitalrefund@kendallhunt.com and allow two business days for the request to be reviewed.
Print product can be returned in resalable condition and with the order confirmation or packing slip, within 30 days. A refund will be processed upon receipt. Products should be shipped prepaid via a traceable method such as UPS. Please enclose a copy of your order confirmation or packing slip, and be sure to include your full name and address on the outside of the package. Ship by traceable carrier, prepaid to:
Great River Learning
C/O IPS
1250 Ingram Drive
Chambersburg, PA 17202-2987
Great River Learning is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable.