RETURNS Policy

Great River Learning always strives to ensure customer satisfaction with our products and services. Should it become necessary for you to return products, the following guidelines must be followed:

Product Specific:

Digitally delivered products are not returnable. For other non-returnable items, please refer to your original purchase invoice.

Printed products must be unmarked, unstamped, un-stickered, unscratched, with no bent corners or torn covers. Prepackaged bundles must be in their original and unbroken shrink wrap. Electronic Access Card Package seal must not be broken.

Customer Specific:

6 months from the invoice date for the following customers:

Bookstores, Schools, Associations, Professional Organizations, College Departments, Professors/Educators

1 month from the invoice date for the following customers:

Individual /Student Purchasers, Home Schools, Libraries

Shipping Instructions:

All returned products must be carefully packaged and arrive in resalable condition.

Great River Learning is not responsible for any return shipping charges, including duties, customs fees, and taxes where applicable.

Send returns to:

Great River Learning
C/O IPS
7307 Innovation Blvd
Ft. Wayne, IN 46818

A copy of the original invoice, packing slip, or chargeback with the ISBN and quantity being returned must be in each box.

If the return instructions are not followed, credit will not be issued, and we will discard the product that does not meet the requirements of our return policy.

Questions regarding returns should be directed to:

Email: returns@greatriverlearning.com
Fax: 563-589-7032
Phone: 800-344-9031

Damaged Product, Defective Product, or Missing Product:

- All claims must be reported within 30 days or less by contacting the Customer Service Department at 800-811-6471 or e-mail
delivery@greatriverlearning.com
- Save the shipping carton. This is necessary to facilitate a freight claim.
- Do not return merchandise until you receive our instructions to do so.